Shipping Policy
At KURTITREND PRIVATE LIMITED, we aim to provide a smooth and reliable delivery experience for every order. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are processed after successful payment confirmation.
We generally aim to process and dispatch orders within 2–5 business days, excluding Sundays and public holidays.
During festive seasons, promotional periods, or periods of unusually high order volume, processing may take longer.
2. Shipping Coverage
We currently aim to deliver orders across India, subject to courier availability at the customer’s delivery address.
Some remote or restricted locations may require additional delivery time or may not be serviceable by our courier partners.
3. Delivery Time
After dispatch, estimated delivery time may generally be:
- Metro and major cities: 3–7 business days
- Other locations: 5–10 business days
- Remote areas: Delivery may take additional time
Delivery timelines are estimates and may vary depending on the destination, courier service, weather, holidays, and other circumstances beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your order.
From time to time, Kurtitrend Fashion may offer promotional shipping benefits, such as free shipping above a specified order value.
Any applicable offer will be communicated on the website or during checkout.
5. Order Tracking
Once your order has been dispatched, we may provide tracking information through the contact details associated with your order.
You can use the tracking information to check the status of your shipment through the applicable courier service.
6. Delivery Address
Customers are responsible for providing an accurate and complete delivery address, including:
- Full name
- House/building number
- Street/locality
- City
- State
- PIN code
- Contact/mobile number
Kurtitrend Fashion is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated address information provided by the customer.
7. Delivery Attempts
Our courier partners may make multiple delivery attempts.
If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the shipment is otherwise undeliverable, the courier may return the package to us.
Additional shipping charges may apply if the order needs to be reshipped due to customer-related delivery issues.
8. Delayed Deliveries
Delivery timelines are estimates and are not guaranteed.
Orders may occasionally be delayed due to:
- Weather conditions
- Transportation disruptions
- Courier delays
- Public holidays
- Festivals or high-demand periods
- Incorrect address information
- Remote delivery locations
- Events beyond our reasonable control
We will make reasonable efforts to assist with delayed shipments.
9. Damaged Packages
If your package appears seriously damaged when delivered, please document the condition of the package and contact us as soon as possible.
For damaged or incorrect products, please provide photographs or videos where requested so that we can review the issue and provide an appropriate resolution under our Refund and Returns Policy.
10. Lost or Undelivered Orders
If your order appears to be lost or has not been delivered within the expected timeframe, please contact our customer support team.
We may coordinate with the applicable courier partner to investigate the shipment and determine the appropriate next steps.
11. Changes to Shipping Information
If you need to change your delivery address after placing an order, contact us as soon as possible.
Address changes may not be possible once the order has been processed or dispatched.
12. Contact Us
For questions about shipping, delivery, or order tracking, please contact Kurtitrend Fashion using the customer-support details provided on our website.
KURTITREND PRIVATE LIMITED
Address:
Basement, BS/12, Lokmangal Apartment,
Murarji Peth, Nirale Wasti,
Solapur, Maharashtra – 413001, India.
Email: care@kurtitrendfashion.in
Kurtitrend Fashion – Trendy. Timeless. You.