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  • care@kurtitrendfashion.in

Refund and Returns Policy

At KURTITREND PRIVATE LIMITED, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may request a return or replacement in accordance with this policy.

1. Return Eligibility

You may request a return if:

  • The product is damaged or defective when received.
  • You received the wrong product, size, color, or variant.
  • The product received is materially different from the product ordered.
  • The product remains unused and is in its original condition, packaging, tags, and labels.

Products must be returned in a condition suitable for resale.

2. Items That May Not Be Eligible for Return

Certain products may not be eligible for return due to hygiene, customization, or other practical considerations.

Returns may not be accepted for:

  • Products that have been worn, washed, altered, or damaged after delivery.
  • Products without original tags, labels, or packaging.
  • Products showing signs of use, stains, perfume, makeup, or other damage.
  • Customized or personalized products, unless they arrive damaged or defective.
  • Items specifically identified on the product page as non-returnable.

3. Return Request Period

Please contact us as soon as possible after receiving your order if you want to request a return.

The applicable return period, if any, will be mentioned on the relevant product page or communicated with your order details.

To help us process your request quickly, please provide:

  • Order number
  • Name and contact details
  • Product name
  • Reason for return
  • Clear photographs or videos of the product, where applicable

4. How to Request a Return

To initiate a return, contact Kurtitrend Fashion through the customer-support contact details available on our website.

After reviewing your request, we will inform you whether the return is approved and provide the applicable return instructions.

Please do not send products back without receiving return instructions from us.

5. Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us promptly with photographs or video showing the product and packaging.

After verification, we may offer an appropriate solution, which may include:

  • Replacement of the product
  • Exchange for an eligible product
  • Refund of the eligible amount

The final resolution will depend on the circumstances and availability of the product.

6. Refunds

Once an approved return is received and inspected, we will process the applicable refund.

Where possible, refunds will generally be made through the original payment method used for the purchase.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

7. Shipping Charges

Unless otherwise stated, original shipping charges may not be refundable.

Where a return is approved because we sent an incorrect, damaged, or defective product, we may provide an appropriate resolution in accordance with the circumstances of the order.

8. Exchange

Where exchange is available, the replacement product will be subject to stock availability.

If the requested replacement is unavailable, we may provide another appropriate resolution, such as a refund or alternative product, as applicable.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may not be possible once an order has been processed, packed, shipped, or otherwise fulfilled.

If an eligible cancellation is accepted, any applicable refund will be processed through the appropriate payment method.

10. Product Condition for Returns

Returned products should be:

  • Unused and unworn
  • Unwashed
  • Free from stains, odors, makeup, or damage
  • Returned with original tags and labels attached
  • Returned with original packaging and accessories, where applicable

We reserve the right to reject a return if the product does not meet the applicable return conditions.

11. Refund Processing

Approved refunds will be initiated after the returned product has been received and inspected.

The actual time for the funds to reach your account can vary depending on the payment method and financial institution.

12. Contact Us

For questions regarding returns, exchanges, cancellations, or refunds, please contact Kurtitrend Fashion through the customer-support details provided on our website.

KURTITREND PRIVATE LIMITED

Address:
Basement, BS/12, Lokmangal Apartment,
Murarji Peth, Nirale Wasti,
Solapur, Maharashtra – 413001, India.

Email: care@kurtitrendfashion.in.

Kurtitrend Fashion – Trendy. Timeless. You.

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